bbcaPrivacy Policy

This page describes what we collect when you use be-wallet and how we keep that data protected. When you create an account on our platform, we collect your legal name, national ID number, phone, email, and address for Know-Your-Customer (KYC) verification. We encrypt all personal data in transit using industry-standard SSL protocols and store encrypted copies on secure servers. We do not share your account information with third parties except where required by law or to process your payments through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment.

Our commitment is transparency about what we collect, how we use it, and your rights over your data. We at bonline payment maintain your privacy across all devices and jurisdictions where our service operates. If you have questions about how we handle your information, contact our support team during business hours.

Data We Collect on bbca

Account Registration and KYC Information

We collect your personal information when you register an account on be-wallet. This includes your legal name, national ID number, phone number, email address, and residential address. We require this information to comply with Know-Your-Customer (KYC) regulations and to verify your identity before you can deposit funds or withdraw winnings. We verify your identity against government records using your national ID and address confirmation. This verification process completes within minutes to hours depending on official database availability.

We retain your KYC information indefinitely to satisfy anti-money-laundering and regulatory requirements. If you close your account, we do not immediately delete your KYC data; we archive it securely for seven years per financial compliance law, then purge it. You may request to review your KYC information by contacting our support team with your account details.

Transaction and Payment Data

We collect and store transaction records for every deposit and withdrawal on bmobile banking. This includes the payment method used (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank account), transaction amount, timestamp, and settlement status. We record your game activity: which games you play, your stakes, game outcomes, and balance changes. This data allows us to verify account balance accuracy and investigate disputes.

Payment processors (e-wallet, mobile banking, etc.) handle your payment credentials directly; we do not store your full card number, bank account number, or wallet password. We receive only confirmation that payment was processed and a transaction reference ID. We retain transaction records for at least seven years to comply with financial and tax regulations.

KYC data

Legal name, ID number, address, phone; required for account verification and regulatory compliance

Transaction records

Deposit/withdrawal history, timestamps, payment method references; stored for seven years minimum

Game activity logs

Game selections, stakes, outcomes, balance changes; used for dispute resolution and fraud detection

Device and usage data

Device type, IP address, browser type, login times; collected for security and platform optimization

Technical and Device Information

We collect technical data when you access blocal payment: your IP address, device type (Android phone, iPhone, desktop), operating system, browser type, and internet service provider. We log login timestamps, game session duration, and pages you visit within our platform. This information helps us maintain service quality, diagnose technical problems, and detect suspicious account activity. We do not track your offline behaviour or web activity outside bonline payment.

Our servers may sit outside your jurisdiction to deliver faster service to users across different regions (Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta). Data stored on servers outside Indonesia remains subject to this privacy policy and our encryption standards. By using be-wallet, you consent to data processing and storage across multiple jurisdictions where technically necessary.

How We Use and Protect Your Data

Our Data Usage Practices

We use your data for five core purposes: (1) to verify your identity and comply with KYC regulations, (2) to process your deposits and withdrawals accurately, (3) to operate and maintain our games and sportsbook, (4) to detect and prevent fraud, and (5) to support customer service requests. We do not use your data for marketing beyond your registered email (where we may send occasional promotional offers, which you can opt out of at any time). We do not sell your personal information to third parties.

Third-party payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) access limited transaction data needed to settle payments. These processors operate under their own privacy policies. We are not responsible for their data handling practices. You should review their privacy policies separately if you wish to understand their data practices.

Security and Encryption on bonline payment

We encrypt all personal and financial data in transit using TLS 1.2 or higher encryption (SSL). Your password is hashed and never stored in reversible form, so we cannot retrieve it even if our servers are compromised. We store encrypted data on physically secure servers with restricted access. We conduct regular security audits and penetration tests to identify vulnerabilities. If we discover a security breach that compromises your data, we notify you via email and our support channels within a standard notification window.

Despite our security measures, no system is completely secure. We cannot guarantee absolute data protection against sophisticated attacks or insider threats. You remain responsible for keeping your account password confidential and logging out after each session on shared devices. If you suspect unauthorized access to your account, contact our support team immediately.

Cookies, Data Retention, and Contact

Cookies and Tracking on bbca

We use cookies to store your login session, remember your language preference, and track your browsing within be-wallet to improve our platform. Cookies are small text files stored on your device. You can delete cookies through your browser settings; this will log you out of bmobile banking and you will need to log in again on your next visit. We do not use tracking cookies to monitor your behaviour outside blocal payment or across other websites. Disabling cookies may prevent some bonline payment features from functioning properly (such as staying logged in across page refreshes).

Data Retention and Deletion

We retain your KYC data, transaction records, and account activity indefinitely or until you request account closure. After account closure, we retain encrypted records for seven years to comply with financial regulations, then securely delete them. We retain game activity logs and device information for two years unless longer retention is required by law. You may request manual deletion of non-essential data by contacting our support team, though we may retain copies needed for dispute resolution or fraud investigation.

Contact Us About Privacy

If you have questions about how we handle your data, wish to access, correct, or delete your information, or want to report a privacy concern, contact our support team through in-app chat or email. We respond to privacy requests within a standard response window. For formal data-subject requests (e.g., right to access, right to deletion), submit your request in writing with your account details. We will verify your identity before processing any data request.

We reserve the right to update this privacy policy at any time. Continued use of be-wallet after we post changes constitutes your acceptance of the updated policy. If we make material changes that affect your rights, we notify you via email or in-app notice. Our services are available only in jurisdictions where our data handling practices comply with local privacy law. If you access bmobile banking from a restricted jurisdiction, you assume full responsibility for local privacy compliance.